Invitation for Tender for the Provision of IT Services for the CBSS Secretariat

The CBSS Secretariat opens a call for tender for the Provision of IT Services for the CBSS Secretariat. The CBSS Secretariat intends to have the contract begin on 1 September 2024 for a 3-year term.

Description of the requested services

An external service provider maintains and supports the IT environment and services of the CBSS Secretariat. As our current contract for IT services is ending, we invite interested IT service providers to submit offers in order to select a provider for the upcoming contractual period. 

The CBSS Secretariat seeks an experienced IT-service provider that can ensure continuity of IT-services and requirements. This service should ensure that all hardware (including computers, printers, etc.) and relevant software (e.g. Microsoft Office 365) function accordingly. The services should also guarantee adequate levels of confidentiality, integrity and availability.  

The provider will advise on optimal solutions for the CBSS Secretariat’s IT needs, considering sustainable technological developments. The provider will also secure our IT infrastructure and proactively manage potential external IT threats.

Requested services include:

  1. Analysis of current technology use and assessment of business needs. 
  2. Propose and maintain streamlined IT solutions to facilitate efficient operations. Consistently optimise systems and functions through integration, whilst considering user capabilities. Examples of services are: 
    • Remote (and onsite when needed) IT Support including Microsoft Office 365 and other software support;
    • Maintenance and monitoring of infrastructure & cloud-based solutions;
    • Network management;
    • Ensuring back-up and recovery services;
    • Security maintenance including a data protection strategy;
    • Active directory or similar integrated user management;
    • Proactively alerting about outdated software/hardware and suggesting solutions. 
  3. Appropriate disposal and resetting procedures of outdated and/or used hardware (computers, mobile phones, printers, etc.).
  4. An assigned technical consultant or contact person.
  5. Documentation of incidents and cases for quality assurance and audit.
  6. User support and training opportunities for CBSS Secretariat staff on new features when necessary. 
  7. Technical execution of the upgrade & handover/knowledge transfer of IT services.

Interested candidates must submit their offers by e-mail, no later than 30 April 2024 (date of receiving) to the CBSS Secretariat at the following address: [email protected].

More information: Invitation for Tender for the Provision of IT Services for the CBSS Secretariat